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Workforce Development Refund Policy
Siena Heights University Workforce Development strives to assist every student to successfully complete their online certificate program. On occasion and under extenuating circumstances, a student may withdraw from a program and request a refund of tuition paid. This policy facilitates that process and defines the conditions for granting a refund.
Workforce Development Attendance Policy
Students enrolled in an online certificate program through Workforce Development are required to engage in an academically related activity every week. If a student is absent for ten (10) consecutive calendar days, the student’s enrollment in the program will be terminated.
A student whose enrollment was terminated for violation of the Attendance Policy may re-enroll when the program is next offered. This provision does not circumvent the Refund Policy.
Workforce Development Programs and Descriptions
Behavioral Technician and the Medical Office
The 18-week online Behavioral Technician and the Medical Office program consists of four courses and prepares the student to earn credentials as a Registered Behavior Technician (RBT) and Certified Medical Administrative Assistant (CMAA).
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- Medical Office Procedures and Administration
- Registered Behavior Technician Training
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Behavioral Technician Specialist
The 12-week online Behavioral Technician program consists of three courses and prepares the student to earn the Registered Behavior Technician (RBT) credential. Earning the RBT certification demonstrates expertise in ensuring the proper treatment of patients and providing excellent customer service.
Program Outline:
- Professionalism in Allied Health
- Registered Behavior Technician Training
- Introduction to Human Anatomy and Medical Terminology
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Dental Assistant
The 300-hour online Dental Assistant program is divided into 20 courses and includes an additional 160-hour externship. The program is approved by the American Medical Technologists (AMT) to fully prepare the student for the Registered Dental Assistant exam.
Program Outline:
- Program Orientation
- Introduction to Dental Assisting
- Dental Infection Control
- Basic Dental Sciences
- Oral Health and Nutrition
- Tooth Morphology and Dental Charting
- Dental Pharmacology and Med Emergencies
- Dental Radiology
- Preparation for Dental Patient Care
- Fundamentals of HIPAA
- Dental Office Management and Employment
- Externship Readiness Skills
- Dental Office and Basic Chairside Assisting
- Dental Restorative and Laboratory Materials
- Clinical Dental Procedures
- Dental Specialties
- Career Success in Healthcare
- Dental Assistant Entry Level Final Exam
- Initiating Your Externship
- Program Completion
+ Clinical Externship
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
EKG Technician
The 279-hour online EKG Technician program is divided into 14 courses and a 20-hour clinical externship experience. The program is designed to prepare the student for the Certified EKG Technician (CET).
Program Outline:
- Program Orientation
- HealthCare Foundational Knowledge and Basic Science
- General Patient Care
- Infection Control
- Externship Readiness Skills
- Patient Care Coordination and Education
- Communication and Customer Service in the Healthcare Office
- Medical Laws and Ethics
- EKG and Cardiovascular
- Career Success in Healthcare
- EKG Final Exam
- Fundamentals of HIPAA
- Initiating Your Externship
- Program Completion
+ Clinical Externship
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Health Unit Coordinator
The 18-week online Health Unit Coordinator program consists of four courses that prepare the student for the Certified Health Unit Coordinator (CHUC) exam, sponsored by the National Association of Health Unit Coordinators (NAHUC), and the Certified Electronic Health Records Specialist (CEHRS) exam, through the National Healthcareer Association (NHA).
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- Electronic Health Records
- Health Unit Coordinating
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Healthcare Administrative Professional
The 25-week online Healthcare Administration Professional program consists of six courses that prepare the student for a choice of certifications, including Certified Medical Administrative Assistant (CMAA) Medical Coder & Biller Certification (MCbC) and Certified Electronic Health Records Specialist (CEHRS).
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- Medical Office Procedures and Administration
- Electronic Health Records
- Microsoft Office Basics
- Insurance, Billing and Coding Essentials
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Healthcare IT Technician
As a Healthcare IT Technician, you may assist with obtaining, processing, and recording healthcare data, ensuring information quality and security, installing, and administering basic computer systems and networks, determining hardware anAd interface problems, and providing support. This program will prepare you to take the CompTIA A+ certifications. This program is powered by MedCerts.
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Hemodialysis Technician
The 356-hour online Hemodialysis Technician program is divided into 9 training courses and a 250-hour clinical externship experience that will provide the skills-based knowledge to become a successful hemodialysis technician and prepare the student for either the Certified Hemodialysis Technician credential from BONENT or the Certified Clinical Hemodialysis Technician (CCHT) from the Nephrology Nursing Certification Commission (NNCC).
Program Outline:
- Program Orientation
- Introduction to Dialysis
- Externship Readiness Skills
- Dialysis Initiation and Components
- Hemodialysis Professional Development
- Fundamentals of HIPAA
- Hemodialysis Final Exam
- Initiating Your Externship
- Program Completion
+ Clinical Externship
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Medical Assistant
The 583-hour online Medical Assistant training program is divided into 22 courses including a hands-on, 100-hour clinical externship covering the knowledge and skills to successfully sit for industry-recognized certification. Training includes up to four different exam vouchers for the certifications from among Certified Clinical Medical Assistant (CCMA), Certified Medical Administrative Assistant (CMAA), Certified Phlebotomy Technician (CPT), Certified EKG Technician (CET) or Certified Electronic Health Records Specialist (CEHRS).
Program Outline:
- Program Orientation
- Medical Assistant Career Introduction
- HealthCare Foundational Knowledge and Basic Science
- Anatomy and Physiology
- General Patient Care
- Pharmacology Basics
- Infection Control
- Testing and Laboratory Procedures
- Externship Readiness Skills
- Patient Care Coordination and Education
- Medical Administrative Assistant
- Communication and Customer Service in the Healthcare Office
- Electronic Medical Records
- Medical Laws and Ethics
- Phlebotomy
- EKG and Cardiovascular
- Career Success in Healthcare
- Medical Assistant Final Exam
- Fundamentals of HIPAA
- Initiating Your Externship
- Clinical Externship
- Program Completion
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Medical Laboratory Assistant
The 16-week online Medical Laboratory Assistant program consists of four courses and prepares the student for the Certified Medical Lab Assistant (CMLA) certification exam, offered by American Medical Technologists (AMT). Additionally, students will have the knowledge for the Certified Phlebotomy Technician (CPT) certification through the National Healthcareer Association (NHA).
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- Phlebotomy
- Medical Lab Assisting
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Mental Health Technician
The 352-hour online Mental Health Technician program is divided into 14 courses which cover the knowledge and skills needed to sit for industry-recognized certification. The training includes up to two different exam vouchers for American Association of Psychiatric Technicians Level 1 and Certified Electronic Health Records Specialist.
Program Outline:
- Program Orientation
- Pharmacology Basics
- Infection Control
- Testing and Laboratory Procedures
- Patient Care Coordination and Education
- Medical Administrative Assistant
- Communication and Customer Service
- Electronic Medical Records
- Medical Laws and Ethics
- EKG and Cardiovascular
- Career Success in Healthcare
- Psychology and Psychiatric Disorders
- Fundamentals of HIPAA
- Program Completion
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Patient Care Technician
The 462-hour online Patient Care Technician training includes 19 courses and a 100-hour clinical externship, which cover the knowledge and skills needed to sit for industry-recognized certification. The training includes up to three different exam vouchers for Certified Patient Care Technician/Assistant (CPCT/A - NHA), Certified Phlebotomy Technician (CPT) and Certified EKG Technician (CET).
Program Outline:
- Program Orientation
- HealthCare Foundational Knowledge and Basic Science
- Anatomy and Physiology
- Pharmacology Basics
- General Patient Care
- Infection Control
- Externship Readiness Skills
- Testing and Laboratory Procedures
- Patient Care Coordination and Education
- Communication and Customer Service in the Healthcare Office
- Phlebotomy
- EKG and Cardiovascular
- Medical Laws and Ethics
- Career Success in Healthcare
- Patient Care Technician Final Exam
- Fundamentals of HIPAA
- Initiating Your Externship
- Clinical Externship
- Program Completion
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Personal Trainer and Nutrition Coach
The 18-week online Personal Trainer and Nutrition Coach program consists of four course and teaches the knowledge and skills to earn two certifications from the National Academy of Sports Medicine (NASM) – Certified Personal Trainer (CPT) and Certified Nutrition Coach (CNC).
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- NASM’s Essentials of Personal Fitness Training
- NASM’s Essentials of Nutrition Coaching
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Pharmacy Technician Professional
The 422-hour online Pharmacy Technician program includes 20 courses and a 130-200 hour externship that cover a range of topics to prepare the student to pass the Pharmacy Technician Certification Board (PTCB) exam. The program was developed by a board-certified pharmacist and pharmacy technicians with years of experience and is accredited by the American Society of Health-System Pharmacists® (ASHP) / Accreditation Council for Pharmacy Education (ACPE).
Program Outline:
- Program Orientation
- Pharmacy Business
- Pharmacy Law
- Introduction to Human Trafficking
- Digital Technology
- Comprehensive Medical Terminology
- Pharmacology for Pharmacy
- Pharmacy Calculations
- Community Pharmacy
- Externship Readiness Skills
- Prescriptions
- Inventory Management
- Nonsterile/Sterile Compounding
- Institutional Pharmacy
- Pharmacy Labs
- Fundamentals of HIPAA
- Pharmacy Technician Final Exam
- Initiating Your Externship
- Clinical Externship
- Program Completion
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Phlebotomy Technician
The 365-hour online Phlebotomy Technician program is broken down into 16 courses and a 40-hour clinical externship experience. The coursework is reverse engineered from the industry’s leading validation, the Certified Phlebotomy Technician (CPT) credential from the National Healthcareer Association, and provides the knowledge and simulation experience needed to prepare for the certification exam.
Program Outline:
- Program Orientation
- HealthCare Foundational Knowledge and Basic Science
- Anatomy and Physiology
- General Patient Care
- Infection Control
- Externship Readiness Skills
- Testing and Laboratory Procedures
- Patient Care Coordination and Education
- Communication and Customer Service in the Healthcare Office
- Phlebotomy
- Medical Laws and Ethics
- Career Success in Healthcare
- Phlebotomy Final Exam
- Fundamentals of HIPAA
- Initiating Your Externship
- Program Completion
+ Clinical Externship
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Physical Therapy Aide and Administration Specialist
The 327-hour online Physical Therapy Aid program is divided into 9 courses that cover topics designed to prepare the student to sit for the Physical Therapy Technician/Aide certification exam offered by the American Medical Certification Association (AMCA).
Program Outline:
- Program Orientation
- HealthCare Foundational Knowledge and Basic Science
- Anatomy and Physiology
- General Patient Care
- Patient Care Coordination and Education
- Medical Administrative Assistant
- Medical Laws and Ethics
- Foundations of Physical Therapy
- Program Completion
Course content developed and delivered by CareerStep and reviewed and approved by Siena Heights University.
Sterile Processing Technician
The 14-week online Sterile Processing Technician program consists of three courses and prepares students to gain industry-recognized certification and ultimately to work in hospitals, surgery centers, clinics and other healthcare facilities. Upon completion, the student will be eligible to sit for the provisional certification exam for Certified Registered Central Service Technician (CRCST) sponsored by the Healthcare Sterile Processing Association (HSPA, formerly IAHCSMM). Full certification is obtained after acquiring 400 hours of hands-on sterile processing experience within six months of provisional certification.
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- Sterile Processing
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
Surgical Technologist
The 18-week online Surgical Technologist program consists of three courses and prepares the student to become Tech in Surgery – Certified (TS-C) by the National Center for Competency Testing (NCCT). Professionals who earn the NCCT designation have the clinical skills and knowledge for maintaining asepsis during surgery, anticipating the surgeon’s needs, and remaining attentive to all aspects of the surgical procedure to ensure a safe environment for the patient.
Program Outline:
- Professionalism in Allied Health
- Introduction to Human Anatomy and Medical Terminology
- Surgical Technology
Course content developed and delivered by MedCerts and reviewed and approved by Siena Heights University.
CompTIA A+
The 100-hour online A+ Core Series 220-1101 and 220-1102 program consists of 20 lessons in two groups that prepare the student to take the CompTIA A+ 220-1101 and CompTIA A+ 220-1102 national certification exams. The CompTIA A+ Core Series emphases the technologies and skills IT pros need to support a hybrid workforce. CompTIA Core reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors.
Program Outline:
CompTIA A+ 220-1101 Curriculum:
- Installing Motherboards and Connectors
- Installing System Devices
- Troubleshooting PC Hardware
- Comparing Local Networking Hardware
- Configuring Network Addressing and Internet Connections
- Supporting Network Services
- Summarizing Virtualization and Cloud Concepts
- Supporting Mobile Devices
- Supporting Print Devices
CompTIA A+ 220-1102 Curriculum:
- Configuring Windows
- Managing Windows
- Identifying OS Types and Features
- Supporting Windows
- Managing Windows Networking
- Managing Linux and macOS
- Configuring SOHO Network Security
- Managing Security Settings
- Supporting Mobile Software
- Using Support and Scripting Tools
- Implementing Operational Procedures
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Advanced Security Practitioner
The 100-hour online Advanced Security Practitioner program consists of 11 lessons that prepare the student to take the CompTIA Advanced Security Practitioner (CASP) CAS-004 national certification exam. The course can be a significant part of exam preparation and build an information security skill set to perform duties as an advanced security practitioner.
Program Outline:
- Performing Risk Management Activities
- Summarizing Governance & Compliance Strategies
- Implementing Business Continuity & Disaster Recovery
- Identifying Infrastructure Services
- Performing Software Integration
- Explain Virtualization, Cloud, and Emerging Technology
- Exploring Secure Configurations and System Hardening
- Understanding Security Considerations of Cloud and Specialized Platforms
- Implementing Cryptography
- Implementing Public Key Infrastructure (PKI)
- Understanding Threat and Vulnerability Management Activities
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Advanced Security Practitioner (CASP)
The 100-hour online Advanced Security Practitioner program consists of 11 lessons that prepare the student to take the CompTIA Advanced Security Practitioner (CASP) CAS-004 national certification exam. The course can be a significant part of exam preparation and build an information security skill set to perform duties as an advanced security practitioner.
Program Outline:
- Performing Risk Management Activities
- Summarizing Governance & Compliance Strategies
- Implementing Business Continuity & Disaster Recovery
- Identifying Infrastructure Services
- Performing Software Integration
- Explain Virtualization, Cloud, and Emerging Technology
- Exploring Secure Configurations and System Hardening
- Understanding Security Considerations of Cloud and Specialized Platforms
- Implementing Cryptography
- Implementing Public Key Infrastructure (PKI)
- Understanding Threat and Vulnerability Management Activities
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Cloud Essentials+
The 40-hour online Cloud Essentials+ program consists of 5 lessons that prepare the student to take the CompTIA Cloud Essentials+ (CLO-002) exam by providing 100% coverage of the exam objectives. Study of the course can also help to make data-driven cloud recommendations.
Program Outline:
- Understanding Cloud Computing Concepts
- Applying Cloud Business Principles
- Advising a Cloud Design and Migration
- Operating in the Cloud
- Managing Cloud Governance
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Cloud+
The 100-hour online Cloud+ program consists of 13 lessons that prepare the student to take the CompTIA Cloud+ (Exam CV0-003) certification examination. The course can be a significant part of exam preparation and build a cloud administrator skill set to perform duties in any mid-level cloud administration role.
Program Outline:
- Understanding Cloud Computing Concepts
- Planning and Designing a Cloud Environment
- Administering Cloud Resources
- Managing Cloud Storage
- Managing Networks in the Cloud
- Securing and Troubleshooting Networks in the Cloud
- Managing Cloud Migrations and Troubleshooting Cloud Deployments
- Managing Cloud Automation and Orchestration
- Understanding Cloud Security Concepts
- Managing Cloud Security
- Managing Cloud Performance
- Managing Maintenance in the Cloud
- Implementing High Availability and Disaster Recovery in the Cloud
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Cybersecurity Analyst (CySA+)
The 50-hour online Cybersecurity Analyst program consists of 12 lessons that prepare the student to take the CompTIA Cybersecurity Analyst (CySA+) CS0-002 certification exam. CompTIA Cybersecurity Analyst (CySA+) is an intermediate-level certification that validates cybersecurity analyst skills and demonstrates the importance of risk mitigation of combating threats to networks and devices through continuous security monitoring.
Program Outline:
- Explaining the Importance of Security Controls and Security Intelligence
- Utilizing Threat Data and Intelligence
- Analyzing Security Monitoring Data
- Collecting and Querying Security Monitoring Data
- Utilizing Digital Forensics and Indicator Analysis Techniques
- Applying Incident Response Procedures
- Applying Risk Mitigation and Security Frameworks
- Performing Vulnerability Management
- Applying Security Solutions for Infrastructure Management
- Understanding Data Privacy and Protection
- Applying Security Solutions for Software Assurance
- Applying Security Solutions for Cloud and Automation
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Data+
The 150-hour online Data+ program consists of 18 lessons that prepare the student to take the CompTIA Data+ exam. The exam certifies the successful candidate has the knowledge and skills required to transform business requirements in support of data-driven decisions through mining and manipulating data, applying basic statistical methods, and analyzing complex datasets while adhering to governance and quality standards throughout the entire data life cycle.
Program Outline:
- Identifying Basic Concepts of Data Schemas
- Understanding Different Data Systems
- Understanding Types and Characteristics of Data
- Comparing and Contrasting Different Data Structures, Formats, and Markup Languages
- Explaining Data Integration and Collection Methods
- Identifying Common Reasons for Cleansing and Profiling Data
- Executing Different Data Manipulation Techniques
- Explaining Common Techniques for Data Manipulation and Optimization
- Applying Descriptive Statistical Methods
- Describing Key Analysis Techniques
- Understanding the Use of Different Statistical Methods
- Using the Appropriate Type of Visualization
- Expressing Business Requirements in a Report Format
- Designing Components for Reports and Dashboards
- Distinguishing Different Report Types
- Summarizing the Importance of Data Governance
- Applying Quality Control to Data
- Explaining Master Data Management Concepts
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA IT Fundamentals+ (ITF+)
The 45-hour online IT Fundamentals+ program consists of 23 lessons that prepare the student to take the CompTIA ITF+ FC0-U61 exam by providing 100% coverage of the objectives and content examples listed on the syllabus. Study of the course can also help prepare for vendor-specific technical support qualifications and act as groundwork for more advanced training.
Program Outline:
- Common Computing Devices
- Using a Workstation
- Using an OS
- Managing an OS
- Troubleshooting and Support
- Using Data Types and Units
- Using Apps
- Programming and App Development
- Using Databases
- System Components
- Using Device Interfaces
- Using Peripheral Devices
- Using Storage Devices
- Using File Systems
- Networking Concepts
- Connecting to a Network
- Secure Web Browsing
- Using Shared Storage
- Using Mobile Devices
- Security Concerns
- Using Best Practices
- Using Access Controls
- Behavioral Security Concepts
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Linux+
The 100-hour online Linux+ program consists of 16 lessons that prepare the student to take the CompTIA Linux+ (Exam XK0-005) certification examination. The course can be a significant part of preparation and build a sysadmin skill set to perform duties in any intermediate-level Linux systems administration role.
Program Outline:
- Introducing Linux
- Administering Users and Groups
- Configuring Permissions
- Implementing File Management
- Authoring Text Files
- Managing Software
- Administering Storage
- Managing Devices, Processes, Memory, and the Kernel
- Managing Services
- Configuring Network Settings
- Configuring Network Security
- Managing Linux Security
- Implementing Simple Scripts
- Using Infrastructure as Code
- Managing Containers in Linux
- Installing Linux
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Network+
The 50-hour online Network+ program consists of 20 lessons that prepare the student to take the CompTIA Network+ N10-008 national certification exam. The course can be a significant part of preparation and build a network support skill set to perform duties in any entry-level network administration role.
Program Outline:
- Comparing OSI Model Network Functions
- Deploying Ethernet Cabling
- Deploying Ethernet Switching
- Troubleshooting Ethernet Networks
- Explaining IPv4 Addressing
- Supporting IPv4 and IPv6 Networks
- Configuring and Troubleshooting Routers
- Explaining Network Topologies and Types
- Explaining Transport Layer Protocols
- Explaining Network Services
- Explaining Network Applications
- Ensuring Network Availability
- Explaining Common Security Concepts
- Supporting and Troubleshooting Secure Networks
- Deploying and Troubleshooting Wireless Networks
- Comparing WAN Links and Remote Access Methods
- Explaining Organizational and Physical Security Concepts
- Explaining Disaster Recovery and High Availability Concepts
- Applying Network Hardening Techniques
- Summarizing Cloud and Datacenter Architecture
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA PenTest
The 50-hour online PenTest program consists of 20 lessons and prepares the student to take the CompTIA PenTest+ (Exam PT0-002) certification examination. The course can be a significant part of exam preparation and build a penetration testing skill set to perform duties in a security consultant or penetration tester job role.
Program Outline:
- Scoping Organizational/Customer Requirements
- Defining the Rules of Engagement
- Footprinting and Gathering Intelligence
- Evaluating Human and Physical Vulnerabilities
- Preparing the Vulnerability Scan
- Scanning Logical Vulnerabilities
- Analyzing Scanning Results
- Avoiding Detection and Covering Tracks
- Exploiting the LAN and Cloud
- Testing Wireless Networks
- Targeting Mobile Devices
- Attacking Specialized Systems
- Web Application-Based Attacks
- Performing System Hacking
- Scripting and Software Development
- Leveraging the Attack. Pivot and Penetrate
- Communicating During the PenTesting Process
- Summarizing Report Components
- Recommending Remediation
- Performing Post-Report Delivery Activities
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Project+
The 25-hour online Project+ program consists of 6 lessons that prepare the student to take the CompTIA Project+ PK0-004 certification exam. This introductory course follows the exam blueprint in sufficient detail to help the student become a Project+ certified professional.
Program Outline:
- Initiating the Project and Team Roles
- Project Charter and Work Breakdown Structure
- Project Schedule and Resource Planning
- Project Budget and Risk Plans
- Communicating the Plan/Change Requests and Procurement Documents
- Project Tools and Documentation
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Security+
The 180-hour online Security+ program consists of 21 lessons that prepare the student to take the CompTIA Security+ (Exam SY0-601) certification examination. The course can be a significant part of exam preparation and build a cybersecurity skill set to perform duties in any entry-level security role.
Program Outline:
- Comparing Security Roles and Security Controls
- Explaining Threat Actors and Threat Intelligence
- Performing Security Assessments
- Identifying Social Engineering and Malware
- Summarizing Basic Cryptographic Concepts
- Implementing Public Key Infrastructure
- Implementing Authentication Controls
- Implementing Identity and Account Management Controls
- Implementing Secure Network Designs
- Implementing Network Security Appliances
- Implementing Secure Network Protocols
- Implementing Host Security Solutions
- Implementing Secure Mobile Solutions
- Summarizing Secure Application Concepts
- Implementing Secure Cloud Solutions
- Explaining Data Privacy and Protection Concepts
- Performing Incident Response
- Explaining Digital Forensics
- Summarizing Risk Management Concepts
- Implementing Cybersecurity Resilience
- Explaining Physical Security
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
CompTIA Server+
The 100-hour online Server+ program consists of 12 lessons that prepare the student to take the CompTIA Server+ (Exam SK0-005) certification examination. The course can be a significant part of exam preparation and build a sysadmin skill set to perform duties in any entry-level server administration role.
Program Outline:
- Understanding Server Administration Concepts
- Understanding Virtualization and Cloud Computing
- Understanding Physical and Network Security Concepts
- Managing Physical Assets
- Managing Server Hardware
- Configuring Storage Management
- Installing and Configuring an Operating System
- Troubleshooting OS, Application, and Network Configurations
- Managing Post-Installation Administrative Tasks
- Managing Data Security
- Managing Service and Data Availability
- Decommissioning Servers
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University
Customer Service Representative Exam Prep
The 200-hour online Customer Service Representative Exam Prep program consists of 12 lessons that prepare the student to take the HDI Customer Service Representative (HDI-CSR) certification exam. The course provides a comprehensive education in customer service to prepare outstanding, reliable, and successful customer service representatives in a business or other organization.
Program Outline:
- What is Customer Service
- The Global Customer
- Exceptional Customer Service
- Customer Service Strategy
- Critical Workplace Skills
- Problem Solving
- Extreme Customers and Customer Retention
- Managing Customer Service
- Communication Essentials
- Customer-Focused Listening
- Nonverbal Communication, Dress, and Manners
- Telephone and Digital Communication
Course content developed and delivered by ProTrain and reviewed and approved by Siena Heights University.
Cybersecurity
The 33-week online Cybersecurity program consists of 10 courses that provide the practical skills and preparation for the student to become an entry-level cyber security professional. The program prepares the student to take the CompTIA Security+ certification exam.
Program Outline:
- Security Foundations
- Networking Foundations
- System Administration
- Network Defense
- Cryptography and Access Management
- Logging and Monitoring
- Programming Foundations
- Web Application Security and Project Management
- Threats and Vulnerabilities
- Group Project
Course content developed and delivered by LearningSource and reviewed and approved by Siena Heights University.
Information Technology Level 1 Help Desk Technician
The 250-hour online Information Technology Level 1 Help Desk program is a course bundle of 32 lessons comprised of CompTIA A+ and Customer Service Representative (CSR) Exam Prep to give the student the necessary skills and certifications to be able to be able to achieve success at an entry level IT Help Desk job. This course prepares the student to take the CompTIA A+ and HDI Customer Service Representative certification exams.
Program Outline:
CompTIA A+ 220-1101 Curriculum:
- Installing Motherboards and Connectors
- Installing System Devices
- Troubleshooting PC Hardware
- Comparing Local Networking Hardware
- Configuring Network Addressing and Internet Connections
- Supporting Network Services
- Summarizing Virtualization and Cloud Concepts
- Supporting Mobile Devices
- Supporting Print Devices
CompTIA A+ 220-1102 Curriculum:
- Configuring Windows
- Managing Windows
- Identifying OS Types and Features
- Supporting Windows
- Managing Windows Networking
- Managing Linux and macOS
- Configuring SOHO Network Security
- Managing Security Settings
- Supporting Mobile Software
- Using Support and Scripting Tools
- Implementing Operational Procedures
Customer Service Representative Exam Prep Curriculum:
- What is Customer Service
- The Global Customer
- Exceptional Customer Service
- Customer Service Strategy
- Critical Workplace Skills
- Problem Solving
- Extreme Customers and Customer Retention
- Managing Customer Service
- Communication Essentials
- Customer-Focused Listening
- Nonverbal Communication, Dress, and Manners
- Telephone and Digital Communication
Course content developed and delivered by LearningSource and reviewed and approved by Siena Heights University.
Software Developer
The 33-week online Software Developer program consists of 10 courses and prepares the student for an entry-level career in software/web development. Students learn to produce dynamic responsive websites, program server-side applications & RESTful Web API’s using Express, ASP. NET, or Spring, MySQL & MongoDB to design tables & collections and industry development processes through SCRUM & Kanban.
Program Outline:
- Coding from Scratch
- Front End Foundations
- Programming Foundations
- Front End Frameworks
- Back End Foundations
- Database Foundations
- Mobile Apps and Responsive Design
- Agile Project Management and Career Skills
- Deployment and Web Security
- Group Project
Course content developed and delivered by LearningSource and reviewed and approved by Siena Heights University.
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